We handle planning, editing and writing for jobs ranging from straightforward operations manuals to business process manuals thousands of pages long. Our other services in this area include photo shoots, research and interviews, and creation of text for websites.

No matter how wonderful a developed system is, it loses much of its appeal if it is difficult for the end user to master. Arc Communications believes that it is no exaggeration to say that a product or service is not complete until there is an easy-to-understand manual for the user. We provide comprehensive support for the creation of manuals that meet the various needs of users by reliably ascertaining the target user profile in order to undertake processes that are as close to the end user as possible.

"We don't even know what to begin to write in the manual."
"We're in a bind because we have so many inquiries from end users."
"The system is being modified so we are forced to make revisions, but we are unable to respond."
"Our employees don't have time to create a manual."

If you are faced with worries like these, please don't hesitate to contact us for a consultation. Our highly experienced lead editors will no doubt be able to provide a solution to your problems.

It is impossible to develop text that is easy for users to understand without a deep understanding of the product's features, functions and processes. A thorough understanding of work processes and systems is a must. With a systems integration business, Arc Communications has resident staff who are always fully versed in cutting-edge technology, and they provide support for projects in a myriad of ways.

For large-scale projects that exceed 1000 pages, there are often multiple writers and multiple clients involved. Plans and specification sheets for writing work on the manual become essential to making progress on the job with a common awareness among all project members. Process management is also important in order to minimize the impact of repeated system changes. With their knowledge and experience, the lead editors at Arc Communications will push jobs forward in line with client requirements based on unerring judgment.

With our additional proficiency in document services, Arc Communications can provide total solutions-from document management to creation of materials for printing and digital distribution. On-demand printing, offset printing, distribution in a digital format: all are possibilities. Clients are also free to let us handle the storage of inventory. Only the necessary number of copies are delivered, saving on the space and labor required for inventory management.

• End-user targeted operations manual for a commercially available package of graphics software.
• E-commerce software installation and operations manual for information systems departments.
• Business process manual for a major electronics manufacturer's financial, distribution and other processes.
• Business process manual for employees at the sales outlets of a major distributor.

Estimates are free of charge, so please contact us at your convenience.